Privacy Policy

Effective October 8, 2026

FieldLasso is operated by Morti LLC. This policy explains how FieldLasso handles information when service businesses, their workers, and their customers use the website, operator console, customer portal, mobile apps, and related services.

FieldLasso processes service messages on behalf of the business a customer uses. That business is identified in the message and in the customer's portal. The SMS privacy protections below apply to every service business using FieldLasso and to every customer who opts into its messages.

Information we collect

We collect account and contact details; business, customer, property, scheduling, job, invoice, payment-status, payroll, canvassing, support, and audit records; device and security information; and content such as service notes and job photos. Payment-card entry is hosted by Stripe, so FieldLasso does not receive or store complete card numbers.

Location and mobile data

Technician location is used when a worker actively starts canvassing or uses route-related field features. Canvassing consent time and route breadcrumbs may be stored with the organization's work records. The mobile app may store queued job updates and photos on the device until they synchronize. Device notification tokens are stored only after notifications are enabled.

How we use information

We use information to provide and secure the service; schedule and document work; generate invoices and payroll records; process payment status through connected providers; deliver requested transactional messages and opted-in reminders; support users; prevent abuse; diagnose failures; and comply with legal obligations. We do not sell personal information.

Service providers and business customers

FieldLasso uses providers for infrastructure and object storage, payment processing, email and text delivery, error monitoring, analytics when enabled, address geocoding, and mobile-app delivery. They process information under their own terms and our instructions. A service business controls the customer and workforce records it enters into FieldLasso; requests about those records may also need to be handled by that business.

Text messaging and consent

For SMS, we collect your mobile phone number, your opt-in or opt-out choice and its timestamp, and message content and delivery records. We use this information to send the service notifications you request, answer your questions, record your consent, and honor opt-out requests. Messages include appointment reminders, technician en-route alerts, visit updates, account confirmations, invoice payment links, and customer-care replies from the business you use.

We do not share, sell, rent, or provide mobile phone numbers, SMS opt-in data, or messaging consent to third parties or affiliates for marketing or promotional purposes. All other data-sharing provisions in this policy exclude text messaging originator opt-in data and consent. We disclose only the information necessary to messaging providers, including Twilio and telecommunications carriers, to deliver messages on our behalf and process opt-out requests; this does not authorize their use of that information for their own marketing.

Text messages are optional and off by default. Only the customer can enable them in the customer portal or mobile app. Consent is not a condition of purchase. Message frequency varies, typically 1–4 automated messages per service visit plus customer-care replies. Message and data rates may apply. Reply STOP to cancel or disable texts in your account. Reply HELP for help or email support@fieldlasso.com. See our Terms of Service and SMS program and opt-in evidence.

Retention and security

We retain information while an account is active and as reasonably needed for operations, contractual obligations, disputes, security, tax, payment, audit, and legal requirements. Deletion requests are reviewed so records that must be retained can be restricted or de-identified instead of erased immediately. We use access controls, tenant isolation, encrypted network transport in production, private object storage, hashed credentials and API keys, and audit logging, but no system can guarantee absolute security.

Your choices and requests

Customer portal users can turn optional email or text updates on or off. Authenticated users can download their data or submit a deletion request. You may also ask to access, correct, or delete information by contacting support@fieldlasso.com. We may verify your identity and may direct you to the service business that controls a record.

Children, changes, and contact

FieldLasso is a business service and is not directed to children under 13. We may update this policy as the service changes; the effective date above identifies the current version. Questions can be sent to Morti LLC at support@fieldlasso.com.